FAQs
Order Processing & Shipping Information
At Zentria, we’re dedicated to ensuring your order is processed smoothly and delivered on time. Here's everything you need to know:
🕒 Processing Time
Please allow 1–3 business days for processing and production before your order ships.
🚚 Shipping Timelines
United States:
Shipped via USPS or FedEx with an estimated delivery time of 3–7 business days.
International:
Delivery typically takes 7–15 business days, depending on your location and the fulfillment center.
⏳ Please note: Delays may occur due to weather, customs, high order volumes, or global disruptions. We appreciate your patience and understanding.
🔍 Tracking Your Order
Once your order ships, you’ll receive an email with tracking details. You can also check the status anytime via our Track Your Order page.
❌ Cancellations & Address Changes
Need to cancel your order?
Email us at hello@thezentria.com within 24 hours of purchase with the subject line: "CANCEL MY ORDER".
Entered the wrong shipping address?
Contact us within 24 hours to make changes. Unfortunately, once an order has shipped, address updates are no longer possible.
🚪 Delivery Attempts
Most carriers will attempt delivery twice before returning the package to us. Please ensure someone is available to receive your order.
💥 Damaged Orders
If your item arrives damaged, email us at hello@thezentria.com with your order number and a photo of the damage. We’ll send a replacement at no additional cost.
🤝 Need Help?
Have questions or concerns? We're here for you!
📧 Email us anytime at hello@thezentria.com — we aim to respond within 24 hours.